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Terms and Conditions for Cox Motor Group websites

There are a few rules of the internet that our visitors must follow when using this site, so do read this User Agreement carefully. Especially the disclaimers and limitations of our liability, since use of this site constitutes your agreement with these conditions of use.

Agreement:

Intellectual Property Ownership: Graphics, Artwork, Audio and Video:
Copyright:
All information and artwork on this site is copyrighted by Cox Motor Group.
Although you can copy any images from this web site to your own computer for your personal use, you may not use any elements of the site, including images, on your own web site or in any other public or commercial manner. That means you may not post or redistribute any portion of our web site unless you are a licensee of our products. If you want to link to our site, that's OK, but please don't use our graphics in your own site without written permission. Except for your own personal use, you can't use any material here without our written permission. You may not reverse-engineer, disassemble or otherwise convert the material to another form.

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the site is owned by Cox Motor Group and is protected by trade, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Unless otherwise specified, all trademarks used on this site are the property of Cox Motor Group or our business partners

Liability:

Neither Cox Motor Group or its affiliates, nor anyone who helped develop, create, produce or deliver the material and information in this site are liable for any damages related to your use of or inability to use the site.

We aim to make sure our sites can be accessed by as many methods of internet connection as possible but this will sometimes not be possible./p>

Despite our best efforts, a small number of the details on our site are occasionally inaccurate. Rest assured, we verify these errors as soon as we become aware but you must check the details before using the information to judge an action or purchase. In particular pricing information should always be checked with the appropriate branch.

Cox Motor Group
Northgate,
Morecambe,
Lancashire
LA3 3PA
Company number: 4007232
Registered in England and Wales

Trading Name Cox Motor Group

FCA

Cox Motor Group is FCA compliant. The Financial Conduct Authority (FCA) is a financial regulatory body in the United Kingdom, but operates independently of the UK Government, and is financed by charging fees to members of the financial services industry. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom.

Managing Your Complaint

We are committed to providing you with the best possible service. Although most of our customers are happy with the service they receive from us, we know that sometimes we don’t get it right first time. We do take complaints very seriously and always apologize for any mistakes or instances when customer service does not meet our high standards. If you are not satisfied with any aspect of one of our products or services, please tell us. We would like the chance to put it right.

Contacting us

When you contact us, please provide us with as much information as possible. This should include your account information, details of your complaint and what you would like us to do to put things right. We won’t charge you for raising a complaint.

In person

Visit our Dealership or contact our Dealership Sales Manager

In writing

Write to: Lancaster Honda, Northgate, White Lund Industrial Estate, Lancaster, LA3 3PA

By telephone

Call us on: 01524 626666

Online

You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Leave a message via our website: Click here

Please note: Sending information by email is not a secure method of transferring information and confidentiality cannot be guaranteed. We will only respond to your email by email if you specifically request us to do so.

How long it will take?

We aim to resolve most our complaints there and then. If we are able to resolve your complaint within 4 business days to your satisfaction, we will send you a Summary Resolution Communication which will confirm this and also provide details of the Financial Ombudsman Service.

If we are unable to resolve your complaint within 4 business days, we will send you a letter to let you know and we will keep you regularly informed of our progress until your complaint is resolved.

What to do if we can’t reach an agreement

The Financial Ombudsman Service is an independent organisation which helps to resolve complaints that customers and financial institutions haven’t been able to resolve themselves. If you are not satisfied with our response, or if we’ve been unable to resolve your complaint within eight weeks, you can refer the matter to them. You can contact them as follows; in writing at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. by telephone:0800 023 4567; and via email at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Further details can be found by visiting the Financial Ombudsman Service website at: www.financial-ombudsman.org.uk

About us

Lancaster Honda, White Lund Industrial Estate, Morecambe, LA3 3PA. Registered in England No. 40007232 VAT Registered No. 757 6329 92. DJ Cox is authorised and regulated by the FCA for general insurance purposes only.

NORTHWEST MOTORCYCLES LTD Registered Address

LANCASTER HONDA
NORTHGATE
WHITE LUND IND EST
MORECAMBE
LA3 3PA

Registered in England and Wales

Company No. 9881889
VAT No. 228 5061 16